Privacy Policy and Data Protection

Please ensure that you have read and understood these Terms and Conditions before making a booking.  By placing, you are deemed to have read, understood and expressly accepted them.

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General (Applicable to all Classes):

• All dogs must remain on the lead at all times unless otherwise told so by the instructor

• All dogs coming to and from the training area must be kept on a lead.   Dog should not be allowed to wander to be released loose from cars

• Dogs should always be kept under control, failure todo this and therefore any injury caused by your dog is your responsibility

• If you are booked onto a group class, please be respectful and keep a safe distance from other dogs in the group at all times

• All dog mess must be cleaned up inside or outside the training arena.  The front lawn/drive is not a toilet area, and please refrain from using it as such, try to ensure that your dog has an adequate chance to go to the toilet before coming to class

• There are horses on site at Paws Academy Dog Training, please be respectful of the horses, and do not wander around the premises for your own safety, or touch/interact with the horses

• All dogs mess must be bagged up and taken home, please do not leave this on the horses muck heap

• All gates which are opened must be closed behind you

• Owners are advised to have appropriate pet insurance cover that includes third party liability insurance.  Paws Academy Dog Training has public liability and relevant business insurance to run classes and provide training

Vaccinations:

• Please ensure that your dogs are sufficiently protected by vaccination or titre testing to protect them and other dogs

• Please bring a copy of your dogs vaccination records to the first class so that we may view them (we do not keep a copy of the vaccination record)

• Should you chose/refuse to vaccinate your dog(s), you agree to participate in training at your own risk, and the risk of your dog(s).  Owners/Guardians are responsible for their unvaccinated dog(s)

Illness and attendance:

• Please do not attend sessions with your dog if they have been ill within the last 14 days.  Illness includes (but not limited to):  Respiratory illnesses, Coughing, Diarrhoea, Vomiting.  If you are unsure, please contact us prior to arriving for your lesson

Demo Dogs:

• At times we use one of our demo dogs in training sessions to aid training.  It is your responsibility to keep your dog a safe distance from the demo dog at all times

• Under no circumstances will your dog be allowed to interact with the demo dog, they are there to do their job and are not part of the socialising for your dog

• Whilst everyone tends to fall in love with our demo dogs, please refrain from wanting to touch them, this includes whilst they are working, and whilst they are crated awaiting work

Bitches in Season:

• Unless pre-arranged for 1-2-1 sessions/behaviour consultations we unfortunately cannot have in-season bitches in any of our group classes.

• We do however, strongly advise for you to attend the class without your dogs so that you can continue the education at home, please discuss this with us beforehand if you are concerned or have any questions

Weather:

• Paws Academy Dog Training will apply personal judgement and may cut short a class, if necessary, because of extreme weather conditions, including (but not limited to):  Excessive heat, torrential rain, thunder storms, snow and ice - This is to ensure the safety of everyone involved, other animals and members of the public

• If the road conditions are too bad to access our venue safely a refund for that training session is at the discretion of Paws Academy Dog Training

• If the weather conditions are too bad to hold the planned training session, Paws Academy will look to rearrange the session at a time which is mutably agreeable.  A refund for that training session is at the discretion of Paws Academy Dog Training

Covid 19:

• Please ensure that if you or anyone in your household is displaying any symptoms, or you have been told to self isolate please do not attend any of your booked class

• If you start to display symptoms (or anyone in your household does) please contact Paws Academy Dog Training, so that we can contact the relevant people who may have been in contact with you during your class

• Hand Sanitiser is available on entry to our training arenas, please use it upon entry/exit

Children in Class:

​We encourage children to share in the training process (with the exception of behaviour modification sessions) and children over 9 years of age may train in person.   Please observe our guidelines for their participation:

• All minors (under 18) must be accompanied by a parent, legal guardian or have written permission from a parent or guardian to attend with another adult who will serve as the minor's guardian during class

• Children must remain under parental supervision at all times

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For Behaviour Consultations:  

• To secure a booking at Paws Academy, we require a non-refundable deposit to be paid within 7 days of making the booking. This deposit confirms your session and ensures your chosen slot is reserved exclusively for you. If the deposit is not received within the specified time frame, we reserve the right to release the slot to other clients. The deposit amount will be applied towards the total cost of your session. By paying the deposit, you agree to these terms.

• The balance to be paid on the day of the assessment.  If the assessment is cancelled up-to 5 days before the appointment, this deposit will carry over to the new booking.  If it cancelled less than 5 days before, or for a second time, then the deposit is lost, and a full booking fee will need to be paid to secure a new date

Please note that by starting the consultation process you are agreeing to the following:

• You understand what we may have to work in conjunction with your vet and that we may insist on a medical check up and vet involvement if it is felt appropriate

• You understand and agree that we reserve the right to terminate this Agreement at any time and refund your money in part or full without any further liability or obligation to you

• You understand that your participation and involvement is a key part of accomplishing the agreed upon goals and objectives

• You understand that there are often no quick fixes and that it can take time and hard work to help modify a dog's behaviour.   You also acknowledge that some behaviours can only be modified and not totally changed.  You also recognise that control and management is often the best option to remove stress and unwarned behaviours

• You assume sole responsibility for the behaviour of the dog and forever release, hold harmless, and indemnify Paws Academy Dog Training or anyone working with or for Paws Academy Dog Training, from any harm or damage caused by you or your dog to any person or persons or property at the time

• Furthermore, you expressly and irrevocably forever waive and relinquish any and all claims against Paws Academy Dog Training.   You understand that Paws Academy Dog Training is in no way responsible for the behaviour of your dog during or after training.

• You recognise that the services offered are designed to provide science led, force-free advice and suggest protocols to follow which aid in training and behaviour modification.  The onus is on you, the client, to do the work needed and follow the guidance given

• If at anytime during the training, Paws Academy Dog Training reasonably believes that the dog is ill, abused, exhibiting reactive, fearful, compulsive, anxious, phobic, or any behaviours which may interfere or endanger the health and safety of any participants or bystanders, including the dog, your agree that they may unilaterally end any training session

• The dogs' welfare is always paramount.   Some sessions may be cut short if the dog is exhibiting high levels of stress/anxiety.  This can be decided by the trainer, or by you, or by any of the dog's guardians

Reactivity (aggression) towards Humans:

• The behaviour of your dog and the liability attached to the behaviour is solely your responsibility and will always remain so

• In the case of where the dog has a bite history - you understand that the only way to guarantee a dog no longer uses biting is to euthanise the dog.  There is recognition that no guarantees can ever be made about any dog that they will not show signs of biting or become dangerous​

By completing and sending the History Form you are agreeing to these terms and conditions.

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For Virtual Coaching:  

• All fees for Paws Academy Virtual Coaching programs are payable in full at the time of booking - this is non refundable.

• Unauthorised sharing, recording, or reproduction of the coaching sessions and materials is strictly prohibited. 

• Participants are expected to behave respectfully and professionally during all virtual coaching sessions.

• Paws Academy reserves the right to terminate access to the program if a participant’s behaviour is deemed inappropriate, disruptive, or violates these terms. No refunds will be issued in such cases.

• Paws Academy does not guarantee specific outcomes or results from the virtual coaching programs.

• While we strive to provide valuable guidance and information, participants acknowledge and agree that any decisions or actions taken as a result of the coaching are their sole responsibility.

• All content, materials, and resources provided during the program are the intellectual property of Paws Academy.

• Participants are not permitted to share, sell, or distribute any part of the program materials without prior written consent.

• ​Paws Academy reserves the right to update or modify these Terms and Conditions at any time. Participants will be notified of any significant changes.

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For all other Classes:  

• To secure a booking at Paws Academy, we require a non-refundable deposit to be paid within 7 days of making the booking. This deposit confirms your session and ensures your chosen slot is reserved exclusively for you. If the deposit is not received within the specified time frame, we regretfully reserve the right to release the slot to other clients. The deposit amount will be applied towards the total cost of your session. By paying the deposit, you agree to these terms.

• The balance to be paid on the day of the lesson/first lesson of a block booking series.  

• For standalone booking - If the training is cancelled up-to 5 days before the appointment, this deposit will carry over to the new booking.  If it cancelled less than 5 days before, or for a second time, then the deposit is lost, and a full booking fee will need to be paid to secure a new date

• For block bookings/Courses - We are unable to refund once the course has commenced and partial refunds for missed classes are not given.

Classes:​

• We limited the number of dogs in our classes to provide the appropriate trainer to dog ratio

• All training must be booked in advance

• You must not knowingly book a dog that shows aggression or nervousness onto a general training class or agility class (these should be booked into behaviour modification classes unless there is a specific course which is intended to address a specific behavioural issue)

• Paws Academy Dog Training reserves the right to excuse dogs which are aggressive in class for the safety of everyone

• For livelier, excitable dogs, it may be beneficial to exercise your dog before class with a game or short walk.  Do not over exercise your dog before a class, otherwise they will be too tired to participant (if you are unsure, please contact us for advise prior to the class)

​Please note that by booking any of the Paws Academy Training Classes:

• You understand and agree that we reserve the right to terminate this Agreement at any time and refund your money in part or full without any further liability or obligation to you

• You understand that your participation and involvement is a key part of accomplishing the agreed upon goals and objectives

• You recognise that the services offered are designed to provide science led, force-free advice and suggest protocols to follow which aid in training.  The onus is on you, the client, to do the work needed and follow the guidance given

• You assume sole responsibility for the behaviour of the dog and forever release, hold harmless, and indemnify Paws Academy Dog Training or anyone working with or for Paws Academy Dog Training, from any harm or damage caused by you or your dog to any person or persons or property at the time

• Furthermore, you expressly and irrevocably forever waive and relinquish any and all claims against Paws Academy Dog Training.   You understand that Paws Academy Dog Training is in no way responsible for the behaviour of your dog during or after training.

• If at anytime during the training, Paws Academy Dog Training reasonably believes that the dog is ill, abused, exhibiting reactive, fearful, compulsive, anxious, phobic, or any behaviours which may interfere or endanger the health and safety of any participants or bystanders, including the dog, your agree that they may unilaterally end any training session

• The dogs' welfare is always paramount.   Some sessions may be cut short if the dog is exhibiting high levels of stress/anxiety.  This can be decided by the trainer, or by you, or by any of the dog's guardian

By booking a training session with Paws Academy Dog Training, you are agreeing to these terms and conditions.

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